Returns

Send items back within 30 days of the delivery date shown in your tracking. Items must be unworn, unwashed and in the condition they arrived, with the original swing tags still attached.

Sale items can be returned on the same terms. Caps can be returned only if the internal sweatband is unmarked.

• Email hello@middlemancollections.com with your order number and the items you are sending back.
• UK customers receive a prepaid Royal Mail Tracked label within one working day. Drop the parcel at any Post Office or parcel locker.
• Customers outside the UK arrange and pay for their own tracked return. Mark the parcel as a return of goods so it is not charged duty on the way back.
• Keep your proof of postage until your refund arrives.

We check every return within 2 working days of it arriving and refund your original payment method within 5 working days of receipt. Your bank or card provider may take a further 3 to 5 working days to show it.

Delivery charges are refunded only when you return the whole order, or when the item is faulty or we sent the wrong thing. If you used a promo code and return part of an order, the refund reflects the discount applied to each item.

We do not hold stock for exchanges, because our runs are small and a size can sell out while your return is in the post. Place a new order for the size or colour you want, and return the original for a refund.

If something arrives damaged, faulty or not what you ordered, email hello@middlemancollections.com with your order number and a photo within 30 days. We will cover the return wherever you are and send a replacement or a full refund, including delivery. This does not affect your statutory rights under the Consumer Rights Act 2015.